You get an automatic acknowledgment that your request has been received and logged.
You will receive an email directly from a resource as they begin working your request, followed by a phone call to discuss.
A new service ticket is generated with a ticket number that can be used to track your request via the Customer Portal.
The system automatically updates you on the progress or status of the work according to the workflow rules we have set up.
Once the ticket has been created we then process it to evaluate the best resource to handle the question or issue.