Support process

 

Here is the process that we follow to resolve your service ticket.

As mentioned above please email us at ticket@network-heroes.com and several things happen:

1. Automatic Acknowledgment

You get an automatic acknowledgment that your request has been received and logged.

4. Email Response

You will receive an email directly from a resource as they begin working your request, followed by a phone call to discuss.

2. New Service Ticket

A new service ticket is generated with a ticket number that can be used to track your request via the Customer Portal.

5. Automatic Updates

The system automatically updates you on the progress or status of the work according to the workflow rules we have set up.

3. Ticket Processing

Once the ticket has been created we then process it to evaluate the best resource to handle the question or issue.

Let's get started!

Contact us at (844) 336-4376 or info@network-heroes.com

Contact Info