Our IT Support Process

 

Support  Ticket  Process

Here is the process that we follow to resolve your service ticket.
Please email us at  ticket@network-heroes.com and several things happen:

AUTOMATIC ACKNOWLEDGMENT

You get an automatic acknowledgement

that your request has been

received and logged

NEW SERVICE TICKET

A new service ticket is generated with a ticket

number that can be used to track your request

via the Customer Portal.

TICKET PROCESSING

Once the ticket has been created we then

process it to evaluate the best resource to

handle the question or issue.

EMAIL RESPONSE

You will receive an email directly from a

resource as they begin working your

equest, followed by a phone call to

discuss – if needed.

AUTOMATIC UPDATES

The system automatically updates you

on the progress or status of the work

according to the workflow

rules we have set up.

Let's get started!

Contact us at (844) 336-4376 or info@network-heroes.com

Contact Info