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Network Heroes Monitors Compliance and Increases Efficiency

Responsibility for and maintenance of the healthcare records for multiple patients at several distinct physical therapy office locations requires a confident staff equipped to access healthcare records quickly, ensure records are maintained in compliance with regulations, and provide an unparalleled level of service to your clients, most of whom are in pain and/or recovery. What happens when your physical therapy professionals are unable to attend to their patients’ needs because they are unable to access patient files because of sluggish networks and outdated technology platforms?

Network Heroes Monitors Compliance and Increases Efficiency

Putting Patients First

Physical therapy clinicians are experienced in the treatment of patients with a variety of issues. On average, a patient in the United States visits a doctor only 4 times a year, but physical therapy patients often visit their therapist 6 to 12 times. Patients engaged in physical therapy want to get better, not worry about their health records’ safety and security, or wait in long lines for staff to process or find their patient information.

Physical therapy patients are often uncomfortable, and lethargic technological systems or outdated office practices do not serve any purpose and certainly do not help your patients’ recovery. Patients expect to be evaluated and treated quickly and receive personalized attention with a low clinician-to-patient ratio. If things don’t go as planned, patients are unhappy and can either cease treatment altogether or leave bad reviews for your physical therapy business.

Safeguarding Sensitive Patient Data

Part of the healthcare industry involves the storage of sensitive patient medical records. The Health Insurance Portability and Accountability Act of 1996 (HIPAA) was updated and expanded with the Health Information Technology for Economic and Clinical Health Act of 2009 (HITECH) to regulate the storage of sensitive patient information and protect those records from cybercriminals. Storing patient information without adequate resources can lead to stolen data, noncompliance with governmental regulations, audits, and penalties. In the first 6 months of 2019 alone, the healthcare records of over 9 million Americans were exposed, divulged without consent, or stolen. These pitfalls can be avoided by working with an enterprising. IT managed services provider.

It is important to partner with great cybersecurity professionals who have the expertise related to your patient files’ security. Taking on these tasks with an internal IT professional can be expensive and time-consuming unless the person in the position is extremely well-organized, detail-oriented, and adaptive. Your IT services provider must ensure compliance with the HIPAA Security Rule to ensure digital systems are properly secured. Your IT services provider should be one step ahead by researching and utilizing the latest trends in this evolving area.

Upgrading Your Business to the Latest IT Standards

Physical therapy patients do not like to waste time on the road to recovery. While human employees are the first line of connection with patients, certain tasks can be automated to improve efficiency and wait times. If your current technology partner is not providing the necessary support or adjustments that your physical therapy office needs to be successful, now is the time to consider a change. It can be easy to find the right fit IT service provider, and fully investigating any organization is vital before changing. Important things to discuss include backup and disaster recovery options, security measures for cloud storage, average response times when issues arise, and how the IT service provider handles hardware upgrades.

Every IT service provider offers different services and programming. These often include:

  • Office 365
  • Datto
  • Managed services
  • Backup and disaster recovery services
  • IT Help Desk support.

These examples are just a few of the typical solutions offered by an IT services provider. It is advisable to interview several potential technology partners to determine who will best address your needs and help you achieve your goals. When you decide to learn about how a reliable and energetic IT services provider can help you improve patient experience, comply with governmental regulations, and increase efficiency within your organization, call the professions at Network Heroes at 702-257-5405 to schedule your complimentary initial consultation.