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Is IT Managed Services or Break/Fix IT Support Best For Your Business In Las Vegas?

Whenever we meet with a new client, this is one of the first questions they ask. “Which IT Service is best for our business–break/fix or managed services?” No matter what type of company you run, in our opinion Managed Services always comes out on top. But you should decide for yourself. We compare Managed Services to Break/Fix in this article to help.

What’s The Difference Between Managed IT Services & Break/Fix Services?

Whenever we meet with a new client, this is one of the first questions they ask. “Which IT Service is best for our business–break/fix or managed services?” No matter what type of company you run, in our opinion Managed Services always comes out on top. But you should decide for yourself. We compare Managed Services to Break/Fix in this article to help.

What Are IT Managed Services?

This is where your business outsources your daily IT system management to a Managed Services Provider (MSP). Professional technical engineers monitor, manage and maintain your entire IT infrastructure 24/7. They can do this remotely to identify threats and fix problems as they occur.

MSPs have specialized and industry certifications and can procure hardware and software for you. You can also host services from their data centers where they provide cloud solutions through virtual private networking.

MSPs provide a customized IT Service Plan for a fixed monthly fee. The goal of managed services it to lower your IT costs and keep your systems and solutions running and secure.  Managed Service Providers (MSPs) monitor the health of your IT system proactively. This prevents downtime.

What Are Break/Fix IT Services?

This is when an IT company shows up only when something goes wrong. A technician comes and charges you by the hour to make repairs.

Break/Fix services are reactive. This means that your IT isn’t monitored for reliability and security. It sets you up for downtime. Just a few days of downtime can cost you in productivity and revenue. Not only are you paying for hourly service that you can’t control, but you’re also losing money from IT interruptions and downtime.

You might think that this is the most affordable way to go, but it’s not – Why? Because break-fix companies make more money when your technology continues to break. And because they charge by the hour, they have no incentive to fix things quickly. As a result, many companies end up spending the same amount in a few months for break/fix services than they would for an entire year of managed IT services.

What Are The Benefits Of Managed Services?

  • Your IT system will be managed by a professional who is familiar with your system, so they’ll always know what to do to get you back up and running.
  • The fixed monthly fee provides 24/7 service for what your plan includes. This means no surprise invoices and an expense you can predictably budget for.
  • It’s always in the best interest of the MSP to keep your network running reliably and securely because this reduces their labor costs.
  • Because your IT is monitored continuously any breaches or slowdowns are solved quickly.
  • With a single monthly cost, you can budget for your IT services more effectively.
  • You’ll have 24/7 service and access to a help desk that’s staffed by experienced IT professionals. This means you’ll always have immediate, expert-level support.
  • With IT solutions that run as they should, your staff will remain productive. Plus, they won’t have to worry about IT problems and can focus on their work.

With Managed Services, servers, routers, computers, etc. last longer and perform better when they receive regular maintenance. If you wait till something breaks, then you’re shortening the life of your equipment. In the long run, you will save money and experience fewer technology headaches.

What Are The Benefits Of Break/Fix Services?

You won’t have to pay a monthly fee to maintain your IT network. (That’s it!)

What Are The Negatives About Break/Fix?

  • The tech that’s assigned to fix your problem may not have a history working on your system. This means that it will probably take him longer to fix what’s wrong.
  • Your Break/Fix company isn’t incentivized to keep your system stable and secure because they make money every time you call them for service.
  • They aren’t worried about the time they take because you usually pay break/fix techs by the hour. Frequent repairs are business opportunities for a break-fix company.
  • If the same issue arises again, you’ll be billed for service.
  • You can’t predict how much you’ll pay over time, and can’t predictably budget for break/fix costs.
  • Break/fix companies also may be reluctant to offer cloud services. This is because they depend on your systems failing, and cloud solutions are very reliable.

Break/Fix services are reactive. This means that your IT isn’t monitored for reliability and security. It sets you up for downtime. Just a few days of downtime can cost you in productivity and revenue. Not only are you paying for hourly service that you can’t control, but you’re also losing money from IT interruptions and downtime.

So, now you can see why we always recommend that our clients use IT Managed Services—It’s in their best interest. And, when you partner with Network Heroes, you’ll have a dedicated Managed Service Provider working to help your business succeed. We’ll keep your IT infrastructure running at peak performance for a predictable and affordable price.

Did you find this article informative? Check out our Tech Journal for more.